Describe it, or design it. Your choice.
Two builders, one automation engine. Start in whichever feels natural — switch between them any time; they edit the same automation.
Agents run it. You govern it.
Automations aren’t brittle scripts — each one is executed by your agent team, so it can read documents, make grounded decisions and recover from the unexpected.
Triggered
A schedule fires, a webhook lands, an email arrives, or an agent spots a signal worth acting on.
Executed
Specialist agents work the steps — calling your apps, transforming data, drafting content — handing off to each other as the flow branches.
Verified
Every output is checked against your policies and cited to its source before it moves downstream.
Delivered — or escalated
The result lands in the right system and the right inbox — or pauses at an approval gate when policy says a human decides.
Handles the processes that break other tools.
Branches & parallel paths
Split flows on conditions, run steps in parallel, merge results, add waits and retries.
Human-approval gates
Insert a “you decide” step anywhere. The flow pauses, notifies the approver, and resumes on their call.
Grounded decisions
Steps can consult Perfox memory — your policies, docs and past tickets — and cite what they relied on.
Connects to everything
60+ native integrations across helpdesk, CRM, data warehouse and messaging, plus an open API and webhooks.
Full observability
Replay any run step by step: which agent did what, what it cited, where it paused. Test runs before every deploy.
Enterprise guardrails
RBAC, audit logs, rate limits and circuit breakers that halt calls to failing services before problems cascade.
Start from a template. Live today.
Pre-built automations for the highest-volume processes — open one in the Design Studio or ask the Chat Builder to adapt it.
Refund approval flow
templateVerify claim against policy
Escalate over threshold
Refund
Update CRM & notify customer
Lead routing
templateEnrich new lead
Score it
Assign the right rep
Draft intro email for approval
Order-issue resolution
templateDetect delayed or damaged order
Resolve per playbook
Proactively message the customer
Report chase
templateWatch for reports past SLA
Follow up automatically
Summarize & deliver when complete
* pilot data