Cancellation & Refund Policy

There is no subscription to cancel and no notice period. You can stop using Perfox at any time, turn off auto-recharge in Billing & Usage, or close your account by writing to support@perfox.ai. Nothing is charged after you stop.

Credit purchases are final and are not refundable, including unused balance. Before buying, you can try Perfox with the 5,000 free credits every new workspace receives — no card needed.

We will refund you in full when a charge was our mistake:

• you were charged twice for the same purchase;
• your payment was taken but the credits never reached your account; or
• you were charged an amount other than the one shown at checkout.

Free credits and credits granted as a promotion have no cash value and are never refunded.

Email support@perfox.ai (or raise a ticket in the Studio's Support Center) within 30 days of the charge, with your workspace name and the Razorpay payment ID or invoice number. We reply within 3 business days.

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days depending on your bank. We issue a GST credit note for every refund, which you can download from Billing & Usage.

support@perfox.ai · Skillmine Technology Consulting Private Limited, 7th Floor, Block B, Brigade Tech Park, ITPL Main Road, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066, India