Patient demand outpaces staff; admin work — intake, prior-auth, records — buries clinicians; every interaction must respect privacy and compliance. The cost of a wrong answer is high.
The healthcare agent team
Triage
Handles intake and routes to the right care pathway.
Auth
Chases prior authorizations with payers and tracks status.
Summarize
Summarizes records and drafts responses, citing the chart.
Notify
Updates patients and escalates clinical decisions to staff.
Where agents go to work
Customer engagement & experience
- ✓Scheduling, reminders, rescheduling & no-show reduction
- ✓Symptom triage & pre-visit intake
- ✓Medication / care-plan adherence nudges
- ✓Coverage & billing questions, answered conversationally
Staff training & knowledge
- ✓Clinical / admin copilot (protocols, formulary, policy)
- ✓New-staff onboarding
- ✓One source of truth across locations
Audit & compliance
- ✓PHI-controlled audit trail & consent capture
- ✓Do/don’t guardrails on what agents may say
- ✓Claims-status records
A run, start to finish
Watch a request resolve itself.
Grounded, auditable and human-gated — every step cited, every approval logged.
63%
less time to prior-auth
40%
fewer no-shows
40+ hrs
admin hours saved / week
Figures are placeholders pending verified design-partner results.
Built for your stack
EHR via FHIR (Epic/Cerner) · scheduling · payer portals · secure messaging.
Compliance posture: built to meet HIPAA/HITECH (certification in progress).
“Prior-auth used to take days. Now it is hours, and our nurses focus on patients.”
Dr. Elena Sato, Clinical Lead, Northwind Health