Seven layers, one orchestration engine.
Each layer does one job well — together they take a request from signal to delivered outcome.
01
Perfox Brain
Unified intelligence + long-term memory — the agent’s “business brain.”
02
Perfox Studio
No-code builder for agents, Playbooks and knowledge.
03
Perfox Channels
Omnichannel delivery & orchestration across every surface.
04
Perfox Models
Domain-tuned, model-agnostic routing with guardrails.
05
Perfox Insights
Analytics, QA and sentiment on every run.
06
Perfox Connect
Integrations to your helpdesk, CRM, data and messaging.
07
Perfox Trust
Governance, security & compliance — built in.
Capabilities
Six things every agent team can do.
The homepage shows the headline six. Here’s the depth behind each.
Learns from your documents
Living Memory
Evolving 360° memory per customer/account, persistent across channels & time.
Knowledge & Retrieval (RAG)
Trained on wikis, tickets, PDFs and code — cited, always-current answers.
Unified Intelligence Layer
One queryable source of truth across every conversation.
Observes constantly
Proactive engagement
Predict intent, detect friction, and act on signals the moment they appear.
Works as a team
Agentic orchestration
A planner routes multi-step jobs across specialist agents that hand off and verify.
Perfox Studio
Human-readable instructions, sandbox, versioning — no flowcharts.
Playbooks
Deterministic resolution paths for high-volume cases, with adherence monitoring.
You stay in control
Human-in-the-loop
Approvals and escalation by intent, value or risk; live rep assist.
Governance
RBAC, policy guardrails, full audit trail and run replay.
Built for speed
Latency-obsessed runtime
Most requests resolved end-to-end in seconds, at production scale.
Perfox Models
Model-agnostic routing tuned for accuracy, latency and cost.
Connects to everything
Integrations + open API
Helpdesk, CRM, data warehouse and messaging — plus webhooks.
Insights, QA & Sentiment
Dashboards, sentiment-with-explanations, AI-generated gap analysis.
The console
Transparent by default.
Every run is inspectable: which agent did what, what it cited, and where it paused for you.
Grounded — every answer cites its source
Auditable — replay any run, step by step
Human-gated — agents stop at your guardrails
Channels
One agent. One memory. Every channel.
Perfox agents carry one shared memory and brand voice across every channel — your stakeholders never repeat themselves, and the agent never breaks character.
Voice
Autonomous inbound/outbound — not a legacy phone menu (IVR).
BEST FOR
Support lines, appointments, collections, after-hours.
Web chat
Embeddable agent for your site and web apps.
BEST FOR
Pre-sales, self-service, lead capture.
Mobile / in-app
Native iOS/Android agent for logged-in users.
BEST FOR
Servicing, upsell, retention.
WhatsApp
Two-way conversations on WhatsApp Business Platform.
BEST FOR
Conversational commerce + support.
RCS (RBM)
Branded, verified upgrade to SMS on Android.
BEST FOR
Branded rich messaging, upgrading SMS.
Apple Messages (AMB)
Premium business messaging across Apple devices.
BEST FOR
Concierge, secure transactions.
Supporting: SMS (fallback/alerts) · Email (long-form/async) · Instagram & Messenger (social DMs).
| Channel | Rich media | Payments | Verified | Business-initiated | Best-fit job |
|---|---|---|---|---|---|
| Voice | — | — | Caller ID | ✓ | High-trust, high-intent |
| Web chat | ✓ | Link-out | n/a | On-site triggers | Sales + self-service |
| In-app | ✓ | ✓ (in-app) | n/a | Push | Servicing & retention |
| ✓ | ✓ | ✓ | ✓ (templates) | Commerce + support | |
| RCS (RBM) | ✓ | Link-out | ✓ | ✓ | Branded rich messaging |
| Apple (AMB) | ✓ | ✓ (Apple Pay) | ✓ | [limited] | Premium concierge |
| SMS | — | Link-out | Sender ID | ✓ | Alerts / fallback |
| ✓ | Link-out | DMARC | ✓ | Long-form / async |
Fits the stack you already run.
Native connectors for helpdesk, CRM, commerce, data warehouse, knowledge and messaging — plus webhooks and an open API for anything custom.
Trust
Governance, security & compliance — built in.
Built to meet GDPR · SOC 2 Type II · HIPAA/HITECH · ISO 27001 (certification in progress).
Read security overview✓Approvals, guardrails, full audit trail & run replay on every action
✓RBAC · SSO/SAML · data-residency options · PII handling
✓Policy engine for do-not-say lists and escalation rules
Developers
Built for builders, too.
Stand up an agent team in minutes — grounded in your data, wired to your stack, with full control via the API.
01
Create a workspace
02
Connect a knowledge source
03
Define an agent + Playbook
04
Pick a channel
05
Go live