Regulated work is high-stakes and high-volume: onboarding friction, disputes, advisory load — all demanding accuracy, auditability and the right guardrails. Generic chatbots can’t be trusted near money or compliance.
The financial agent team
Verify
Runs KYC/identity and pulls the case history and policy from memory.
Resolve
Works the case — dispute, servicing request, application — within the rulebook.
Draft
Composes grounded, compliant responses and advisory drafts with citations.
Flag
Raises fraud/risk signals and escalates to your team at defined controls.
Notify
Updates the customer and syncs the outcome to your case systems.
Where agents go to work
Customer engagement & experience
- ✓Digital onboarding & KYC capture
- ✓Account servicing — balances, transactions, card controls (authenticated)
- ✓Loan/insurance/card application guidance & status
- ✓Proactive alerts: payments due, fraud, renewals
- ✓Collections, with the right tone
Staff training & knowledge
- ✓Relationship-manager/advisor copilot (products, rates, policy)
- ✓Compliance-aware onboarding & certification
- ✓Approved-answer knowledge agent for branch & contact centre
Audit & compliance
- ✓Immutable trail of advice & disclosures
- ✓Suitability/disclosure guardrails & do-not-say lists, in real time
- ✓Dispute, chargeback & reconciliation records
A run, start to finish
Watch a request resolve itself.
Grounded, auditable and human-gated — every step cited, every approval logged.
100%
audit coverage on every action
70%
faster dispute handling
60s
median case resolution
Figures are placeholders pending verified design-partner results.
Built for your stack
Core banking · Salesforce Financial Services Cloud · Plaid · KYC/AML providers · Zendesk · case management — via API.
“The audit trail alone got compliance to yes — every action is grounded and reviewable.”
Marcus Webb, Head of Ops, Atlas Financial